Hello,
My name is John and I manage a cusotmer service call center. I have an attendance workbook that compiles all the scheduled time off for each rep through a vlookup formula. Each rep has their own attendance spreadsheet and when another one of the assistant managers wants to see who is...
Good Morning All,
My name is John. I am attempting to automate a reports process for my business. I run a report everyday that includes the call volume from three different companies, as well as the lost calls, hold time and talk time for each. I have had to manually copy and past these...
Hello,
I work as a call center manager and I am attempting to create all of my spreadsheets for the 2012. One thing I want to do this year is to have all of the spreadsheets feed into masters depending on the topic. I have a team of four managers who will be updating the spreadsheet...